Refund & Return Policy

Effective Date: [Insert Date]

Thank you for shopping at [Your Store Name]. We strive to provide high-quality products and a smooth shopping experience. Please read our refund and return policy carefully.

1. Returns

We accept returns within 30 days of delivery.

To be eligible for a return:

The item must be unused, unworn, and in original condition
The item must be in its original packaging
Proof of purchase (order number or receipt) is required

2. Non-Returnable Items

The following items cannot be returned:

Items marked as final sale
Gift cards
Personal care items (for hygiene reasons)
Customized or personalized products

3. Refunds

Once we receive and inspect your return, we will notify you of approval or rejection.

If approved:

Refunds will be issued to your original payment method
Processing time: 5–10 business days

Shipping costs are non-refundable.

4. Exchanges

We only replace items if they are:

Defective
Damaged
Incorrect item received

If you need an exchange, contact us at [Your Email Address].

5. Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect:

Contact us within 7 days of delivery
Provide clear photos of the item and packaging

We will offer:

Replacement (preferred), or
Full refund (if replacement unavailable)

6. Order Cancellations

Orders can be canceled within 12 hours of purchase
After processing begins, cancellations may not be possible

7. Return Shipping

Customers are responsible for return shipping costs
We recommend using a trackable shipping service

For defective or incorrect items, we may cover return shipping.

8. Late or Missing Refunds

If you haven’t received your refund:

Check your bank account again
Contact your credit card company (processing delays may occur)
Contact your bank

If you still have not received your refund, contact us at [Your Email Address]

9. Dropshipping Notice

As we operate a dropshipping business:

Products may be shipped from different suppliers
Return addresses may differ from our business address

We will provide the correct return address after your request is approved.

10. Contact Us

For any return or refund inquiries, contact us:

Email: [Your Email Address]
Business Name: [Your Store Name]
Address: [Your Business Address]

We appreciate your business and are committed to resolving any issues quickly and fairly.